Frequently Asked Questions
Everything you need to know about bringing The Lost Kitchen into your home.
What materials are used in your kitchenware?
We prioritize durability and sustainability, using professional-grade stainless steel, FSC-certified hardwoods, and lead-free ceramics to ensure your kitchen tools last a lifetime.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its journey to your doorstep.
What is your return policy for home goods?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, certain textiles and used cookware cannot be returned.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How should I care for my wooden cutting boards and utensils?
To maintain the integrity of the wood, we recommend hand-washing only and applying a food-safe mineral oil once a month to prevent cracking or warping.
Are your products covered by a warranty?
All 'The Lost Kitchen' signature products come with a one-year limited warranty against manufacturing defects. If your item arrives damaged, please contact our support team immediately.